Gray Cloud

Hello,

I would like to be able to set up an email address to which there is an
automated reply like " Thank you for the email and your case will be reviewed
with x days".

I do not want use out of office reply as its not really a user and it sounds
incorrect.

I know you can do it using outlook to auto reply but my issue is can this
method get in to a loop if send for example has out of office turn on.

Is there some way of doing this from exchange server itself?

Thanks,

Shana

It absolutely and most likely will create a message loop.
I'm not aware of a way to set this from Exchange.

"Shana" wrote in message
news:11B346BF-3B77-48E6-8947-742833AE6D50@microsoft.com...
> Hello,
>
> I would like to be able to set up an email address to which there is an
> automated reply like " Thank you for the email and your case will be
> reviewed
> with x days".
>
> I do not want use out of office reply as its not really a user and it
> sounds
> incorrect.
>
> I know you can do it using outlook to auto reply but my issue is can this
> method get in to a loop if send for example has out of office turn on.
>
> Is there some way of doing this from exchange server itself?
>
> Thanks,
>
> Shana

I don't see how this could create a loop if the sender had an OOF set.
After the first initial reply to notify of the OOF state the resource
mailbox would not receive any future OOF messages.

Like Martin has said, I am not aware of a way you could do this from
Exchange, however you could do it from within Outlook with a rule to
reply with a specific template. This would require you to log in as
the resource account "somewhere" on your network (think terminal
server) and setup a rule to do the autoreply for all incoming messages.
Since this would be a client side rule, you will need to keep the
session logged on with Outlook running. Not a very ideal situation but
it should work.


Hope this helps,

Mark D. MacLachlan

Hi Shana

An Outlook rule running on a computer would almost certainly cause
mail loops at some point. What version of Exchange Server are you
using?

Good news is that in Exchange 2010 "Out of Office" now just appears as
"Automatic reply" in the email message. With out over complicating I'd
wait for Exchange 2010 to go RTM then upgrade.

Daniel Noakes
http://twitter.com/dannoakes

Its not if the user had an OOF set that creates a mail loop, but a recipient
with their own autoreply email.
People confuse the two and misconfigure their Outlook to use an Autoreply
and it becomes a total disaster.
Been there, done that, at least a dozen times.


"Mark D. MacLachlan" wrote in message
news:uJxB5ct#JHA.3544@TK2MSFTNGP04.phx.gbl...
> I don't see how this could create a loop if the sender had an OOF set.
> After the first initial reply to notify of the OOF state the resource
> mailbox would not receive any future OOF messages.
>
> Like Martin has said, I am not aware of a way you could do this from
> Exchange, however you could do it from within Outlook with a rule to
> reply with a specific template. This would require you to log in as
> the resource account "somewhere" on your network (think terminal
> server) and setup a rule to do the autoreply for all incoming messages.
> Since this would be a client side rule, you will need to keep the
> session logged on with Outlook running. Not a very ideal situation but
> it should work.
>
>
> Hope this helps,
>
> Mark D. MacLachlan

I'm still not following and hope you will elaborate.

Sender A has an auto reply.
Sender B has OOF

Sender B sends a message to Sender A.
Sender A sends an auto reply
Sender B returns an OOF
Sender A sends back an auto reply
Sender B sees it already sent an OOF and does not send another OOF
Replies stop

Just trying to follow what you are cautioning against. Thanks.

On Fri, 03 Jul 2009 09:06:55 -0700, "Mark D. MacLachlan"
wrote:

>I'm still not following and hope you will elaborate.
>
>Sender A has an auto reply.
>Sender B has OOF
>
>Sender B sends a message to Sender A.
>Sender A sends an auto reply
>Sender B returns an OOF
>Sender A sends back an auto reply
>Sender B sees it already sent an OOF and does not send another OOF
>Replies stop
>
>Just trying to follow what you are cautioning against. Thanks.

Sender A has an auto reply.
Sender B has an auto reply (or some other mechanism that acts
similarly)

Sender B sends a message to Sender A.
Sender A sends an auto reply
Sender B returns a new message
Sender A sends back an auto reply
Sender B returns a new message
Replies continue -- pretty much forever.
---
Rich Matheisen
MCSE+I, Exchange MVP

Rich Matheisen [MVP] wrote:

> On Fri, 03 Jul 2009 09:06:55 -0700, "Mark D. MacLachlan"
> wrote:
>[color=green]
> > I'm still not following and hope you will elaborate.
> >
> > Sender A has an auto reply.
> > Sender B has OOF
> >
> > Sender B sends a message to Sender A.
> > Sender A sends an auto reply
> > Sender B returns an OOF
> > Sender A sends back an auto reply
> > Sender B sees it already sent an OOF and does not send another OOF
> > Replies stop
> >
> > Just trying to follow what you are cautioning against. Thanks.
>
> Sender A has an auto reply.
> Sender B has an auto reply (or some other mechanism that acts
> similarly)
>
> Sender B sends a message to Sender A.
> Sender A sends an auto reply
> Sender B returns a new message
> Sender A sends back an auto reply
> Sender B returns a new message
> Replies continue -- pretty much forever.
> ---
> Rich Matheisen
> MCSE+I, Exchange MVP[/color]

OK, now I am with you. I thought the concern was just over a resource
account on one side having the autoreply (non-OOF) and connecting to a
mailbox with OOF.

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